Overview
Service (Saas) WISE Answerny
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Cloud-base (External server)
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Reasonable cost over usage time
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One-stop service provided by experts from planning to operation
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It can be constructed in a short period.
- WISE Answerny does all works as a One-Stop service, so customers only need to review them.
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We have obtained customer needs, which were discovered based on valuable experience in chatbot construction projects. Furthermore, we have domain knowledge, accumulated knowledge-building expertise, and technical skills. All these, including planning, content development, operation, and user expansion, have lead to providing the service at a reasonable price possible!
Customers only need to provide data and review the results, and WISE Answerny does all other work as a one-stop service.
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High-level planning that identifies
customer needs with domain
knowledge -
Chatbot construction
with knowledge-building expertise
and good technology based
on valuable experience -
Customers only provide data
and review; our service provides
construction and operation
together. -
Service prices are reasonable
as it is a cloud server-base.
STRONG POINT
- Consultation with our technology, expertise, and know-how
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Our technology: Possession of natural language processing technology and machine learning technology
Our expertise: High understanding of algorithms and knowledge design
Know-how: Planning ability through experience and application of efficient production method
- Chatbot scenarios and personas are produced by planning experts.
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Structuring overall knowledge by obtaining user information and predicting scenarios depending on the characteristics of planned knowledge and provision services of a chatbot scenario
Selection of a chatbot name/design /answer tone & manner that can effectively deliver the planned service provided and brand image of the chatbot persona
- Continuous operation for better response and customer experience
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Daily training and knowledge management: Improvement of answer quality, supplemented additional knowledge
Provision of regular question analysis reports: Identify positive/negative issues and derive insights
- Customers provide data and only review chatbot knowledge at a reasonable cost.
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Smooth ONE-STOP chatbot service, from planning to operation
Building chatbots should not be another burden for customers.
main function
APPLYING FIELD
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CS (customer service)
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Reservation
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Providing information
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PR/Marketing
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In-house work
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Ordering
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- Public Service
- Reservation of approximately 7,000 public services operated by the Seoul Metropolitan Government, including sports facilities, cultural education programs, and municipal hospital treatment
(Source: Dong-A Ilbo, Mar. 16, 2021) -
- Hospital and Clinic Industry
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Chatbot provides information on the round times of professors in charge of medical institutions, medication instructions, diet menus, and medical tests.
Over 10,000 people use the chatbot on average per month, and inquiries about changing and canceling reservations decreased by more than 10%.
(Source: Hanbit Publishing Network, Oct. 28, 2020) -
- Financial Industry
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In 2020, over 440,000 consultation inquiries were resolved with chatbots.
As of April 2021, there were 1.49 million chatbot responses
(Source: Daishin Securities, Apr. 29, 2021) -
- Shopping/Logistics Industry
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90% of all customer chat consultation inquiries were resolved with chatbots
Sales increased by about 50% in 2020 compared to 2019 due to rapid response.
(Source: Dong-A Ilbo, Mar. 16, 2021)
REFERENCE
| Customer | Project | Year of construction | Application field | Project content |
|---|---|---|---|---|
 |
Ewha Womans University Admissions Homepage Chatbot | 2021 | Public Service |
|
 |
SPC Networks Chatbot | 2021 | Public Service |
|
 |
Interactive IT Services | 2020 | Public Service |
|
 |
Conducting customized training for learners | 2020 | Public Service |
|
 |
Seoul National University Civil Complaint Chatbot | 2020 | Public Service |
|
